Refund & Cancellation Policy
Thank you for choosing Rishta Invites. As we provide customized digital products and services, please read our Refund & Cancellation Policy carefully before placing an order.
1. Digital Products & Services
All products offered by Rishta Invites, including but not limited to:
- Wedding Websites
- Wedding Video Invitations
- Digital E-Invitations
- Save the Date Invitations
- Invitation Templates
- Other Customized Digital Designs
are digital products and are delivered electronically.
2. Order Cancellation
You may request to cancel your order before our design or customization work has started. Once the design process has begun or any customization has been completed, the order cannot be cancelled.
3. Refund Policy
Due to the customized nature of our services, all payments are generally non-refundable once work has started.
Refunds will only be considered in exceptional circumstances, such as:
- Duplicate payment made by mistake.
- We are unable to deliver the purchased service.
- A refund is approved at our sole discretion.
4. Revision Policy
We are committed to customer satisfaction and provide reasonable revisions according to the selected package.
Revision requests must remain within the original design scope. Requests involving a completely new concept, layout, or theme may require additional charges.
5. Customer Responsibilities
Customers are responsible for providing accurate information, including:
- Names
- Dates
- Venue Details
- Photos
- Videos
- Content
Rishta Invites is not responsible for delays or errors caused by incorrect or incomplete information provided by the customer.
6. Delivery
Delivery timelines may vary depending on the selected service and customization requirements.
Any estimated delivery date is provided for reference and may be affected by pending approvals, revision requests, or delays in receiving required content from the customer.6. Delivery
Delivery timelines may vary depending on the selected service and customization requirements.
Any estimated delivery date is provided for reference and may be affected by pending approvals, revision requests, or delays in receiving required content from the customer.10. Contact Us
If you have any questions regarding this Refund & Cancellation Policy, please contact us.